Service 03 · Win-Back Email Automation
Bring past customers back before they forget you.
Personalized emails go out automatically at the right moment for each inactive customer, with follow-ups if they don't respond.
The problem
Customers who haven't bought in 30, 60 or 90 days quietly drift away — and no one has time to follow up.
What the system does
- Spots customers who have gone quiet for a period you choose
- Sends personalized emails based on what they bought before
- Follows up automatically if there's no response
- Stops the sequence when a customer buys or replies
Example workflow
Illustrative workflow- 01
Customer inactive for 30/60/90 days
- 02
Personalized email drafted from their history
- 03
Sent at a set time
- 04
No response? Gentle follow-up
- 05
Customer returns or sequence ends
An example of how this can work. The actual steps are designed around your tools and process.
Human oversight
You approve the email templates, tone and timing before anything is sent. Sequences respect unsubscribes and the rules of your email platform.
Good fit for
- E-commerce shops with repeat-purchase products
- Salons, gyms and studios with lapsed members or clients
- Service businesses with periodic appointments
- Any business with a customer list nobody has time to follow up
- Re-engage customers you already earned
- Timely, personalized messages
- Follow-up that runs on its own
Free AI Playbook
AI doesn't have to be complicated. Start with the right opportunities.
Get the free playbook and discover practical ways to use AI to improve your business operations, customer experience, and growth.
Download the Free Playbook
Let's see if this fits your business.
A practical discovery call about your workflow, your tools and whether this system is the right place to start.